This happened often enough that the FBI published security guidelines for users. Zoom's customer service was stretched to the max with paying users waiting in virtual lines behind hundreds of others to link up with chat support. The most widely publicized problem involved "Zoombombing" events, where hackers joined meetings and shared pornographic videos or hate speech. Zoom's popularity has soared in the past few months, but that's caused problems for the company. Daily demand skyrocketed 20-fold over the course of a couple of months, and a platform that was intended to be used behind a corporate firewall was now exposed to the wild and often unpredictable global internet. On March 6, Zoom announced it was "working to provide teachers, administrators, and students around the world with the resources they need to quickly spin up virtual classrooms." Over 90,000 schools around the globe took the company up on its offer. At the same time, millions of employers and individuals started using the platform for the first time. Instead, the CEO wanted to help K-12 educators who found themselves without a physical space to hold class. CEO and founder Eric Yaun didn't want his sales and marketing team to take economic advantage of the coronavirus outbreak. In a matter of minutes, a new user can set up an account and schedule a meeting with friends or colleagues. Zoom's video meeting software has always made it easy for users to get started with video chatting. ZM data by YCharts Zoom Video had all the best intentions YTD stock price data through April 7, 2020. Let's take a look at what happened, what the company is doing about it, and where it will be a year from now. Shareholders have been on a wild ride through this whirlwind, with the com[pany's stock starting the year trading at $68 a share, rising to over $160 in March, and dropping back to under $120 this week. Not surprisingly, some customers are leaving for other solutions and may not return. Hackers broke into meetings, customer service became impossible to reach, and a lawsuit was even filed. As millions of new users flocked to Zoom Video Communications' ( ZM 3.99%) software for school classes, AA meetings, and even virtual happy hours, the company's video chat platform's security, scalability, and privacy flaws were exposed in a big way.
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